Basic questions about ordering, return policy, etc.
This Product is intended for off-road use only. PCMforless of NC, Inc. dba PCM of NC, INC (the “Company”) cannot be held liable if the product is used in conjunction with any vehicle on U.S. roads or highways or in any other jurisdiction where the Product would not meet safety or emission standards, as
To be eligible for return, your core must be postmarked within 7 days of receiving your order. Cores must be in good working condition and free from aesthetic defects (damaged case, corrosion, not tuner locked). If sending in a PCM with plastic connectors, they must be free from chips and any damage, and also all
Your billing address and shipping address must match if this is your first order with PCM of NC. Generally, an order for tuning takes 1-2 days to process and ship once we have received both an order sheet and a payment. PCM’s that are sent in receive first priority. They are normally shipped the same
Tuning: Due to the nature of our business we do not issue refunds as we are custom building programs specifically for your needs. We do however take great pride in our work and it is a pleasure to help you achieve a excellent running car. Things you can do to help us make our tune
For international shipments, we typically use United States Postal Service, either priority or express. Depending on location we can sometimes use UPS, but expect to incur duty on the receiving end. If our website does not allow you to process an international order, please email us and we will take care of it for you.
Please include correspondence in your package when sending anything into us. If your vehicle also has a TCM, please send that in as well (ask us if you are not sure). Tell us your name, contact information, and the reason for sending in your PCM/etc (i.e. core return, reflash, etc). Due to the volume of
We do our best to proof read and price check our website, but occasionally there may be mistakes. We reserve the right to make the final call on any pricing errors. We will either honor the listed price, offer for you to make up the difference, or offer a full refund depending on the circumstances.