Please include correspondence in your package when sending anything into us. If your vehicle also has a TCM, please send that in as well (ask us if you are not sure). Tell us your name, contact information, and the reason for sending in your PCM/etc (i.e. core return, reflash, etc). Due to the volume of packages that we receive, items that come in without any included correspondence are set aside until we are contacted. When sending in a PCM, please pack it carefully. We recommend wrapping in bubble wrap and securing it with packing paper/peanuts to keep it from getting slammed around in the box. Depending on the PCM, you should insure it for $100-$300+. If you need help determining a value give us a call at 704-307-4227.
If you are including your own return shipping, DO NOT SEND STAMPS. PREPAID LABELS ONLY. Our USPS and UPS services pick up daily. We do not have a regular Fed Ex pick up so it may be a day or two before it leaves if you choose to provide a Fed Ex label.
