To be eligible for return, your core must be postmarked within 7 days of receiving your order. Cores must be in good working condition and free from aesthetic defects (damaged case, corrosion, not tuner locked). If sending in a PCM with plastic connectors, they must be free from chips and any damage, and also all locking tabs must be intact. We reserve the right to make the final call on whether a PCM is eligible for core return or not. If you are planning to return a core that is LOCKED by another tuner, you must let us know ahead of time. Also, we will verify that the PCM can be unlocked and is viable before issuing a core return. You can also keep your stock core if you wish.
If you are notified that your core is not acceptable for return, it is your responsibility to cover return shipping to get it back to you. You most likely can still sell it on eBay to recoup some cost.
When sending your core back, include your contact information. Do not assume we can identify who you are by the return address (as a lot of people send packages through mailing centers). If there is no correspondence in the box, the core will be set aside until we are contacted.
Core returns are typically processed within 1-2 days of receiving the core. The core cost will be refunded to whatever method you paid with – either your paypal account or your credit card.
The modules we supply in core programs come with a one year warranty.